Check agent coverage and baselining
Use agent status to understand gaps in observations.
Open Agents and review each agent’s network, interface, observation count and last report time. An online badge and recent report indicate that data reached the service.
During baselining, the service is learning the devices it normally observes. The displayed baselining time helps explain why the initial monitoring period differs from later alerts.
If an agent is stale or offline, ask its operator to check power, network connectivity and the agent service. The Android app displays agent status; it does not install or restart agents.
A local phone scan and a continuous agent may observe different devices because they run at different times and locations. Neither guarantees complete visibility into isolated or silent devices.